Simonei Medina
Learning Center User Support Assistant @Uc Berkeley People & Culture
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WORK HISTORY
Learning Center User Support Assistant @Uc Berkeley People & Culture
Berkeley, CA, US
Reduced the average number of unassigned open incidents related to technical coursework concerns in the UC LearningCenter from 130 to 5, setting a new team benchmark by effectively triaging tickets through ServiceNowCompleted coursework on Essentials of Advanced Reporting to create automated scheduled reports and Ad Hoc viewsContributed to the hiring and onboarding process for two new employees, assisting with training and integration into the team
EDUCATION
University of California, Berkeley
Bachelor's degree
ABOUT SIMONEI MEDINA
I’m a first-generation Latina in STEM, raised in South Bay San Diego, and driven by a…
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