Simone Gelfand
Director, Global Strategy & Operations @Salesforce
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WORK HISTORY
Director, Global Strategy & Operations @Salesforce
Berlin, DE
Transforming Professional Services to capitalize on the Agentforce opportunity, transition to new business and pricing models, and partner across the company to create a new value chain for our customers- Spearheaded the vision, sponsorship, and cross-functional execution of AI-driven customer insights,partnering with our AI Council, Legal, Business Technology, and our Product organization. Drove 76% AI tool adoption increase during the pilot phase to generate net new streams of customer intelligence data- Led internal assessment on the impact of AI on Professional Services and our monetization strategy, across offers, workforce strategy, pricing, and tools- Delivered end to end competitive and industry research on how AI and Agents are disrupting Professional Services. Executive presentations to leadership teams across Professional Services- Business case development and financial modelling for innovating Services packaging solutions.
EDUCATION
Vassar College
BA, Psychology, French, Art History
International High School
Biology; French, Math, History, English. Fluent in both French and English
Ecole des Beaux-Arts
Studies 2004, Drawing, Painting; Sculpture
SKILLS
ABOUT SIMONE GELFAND
Highly motivated self-starter with proven experience in bringing global strategic service offers to market, cross-functional project leadership, communications, change management, and employee engagement. Loves to identify innovative solutions, weighing multiple paths to solve complex problems, and bringing diverse groups of experts, leaders and SMEs together to create unique and best in class products. Recognized for delivering high quality projects and solutions on time, and remaining agile using data and feedback to iteratively improve programs and business processes.
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