Simone Civati
Customer Success Specialist @Eleva
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WORK HISTORY
Customer Success Specialist @Eleva
Pavia, IT
As a Project Manager, I work closely with clients to define the strategic direction of each project, understanding their goals, shaping functionalities and ensuring everything aligns with their business objectives.I coordinate the internal team and oversee day-to-day operations, making sure projects run smoothly and according to plan.My focus is on delivering high-quality results, maintaining open communication with clients, and helping them identify the best growth opportunities.Within the team, I act as a point of reference, guiding members toward clear and achievable goals while fostering collaboration and problem-solving.Key activities include: technical and functional analysis, client communication and updates, proposal and strategy presentations, daily account management, sales coordination, and internal team organization.
EDUCATION
Politecnico di Milano
Computer Science, Software Engeneering
I.T.I.S. Evangelista Torricelli
IT, Information Technology and Computer Science
University of Maryland
Programming Mobile Applications for Android Handheld Systems
SKILLS
ABOUT SIMONE CIVATI
Senior engineer and Full Stack Developer for a long time in a wide variety of business applications (Banking, Web,TLC), enterprise software applications and mobile applications.Now I work as Customer Success Specialist and Software analyst.My main tasks include- Project management- QA and Release Management- Interface with the Sales department on incoming customers and projects- Customer interface - tech team- Definition and control of the project scope- Resources management - monitoring of strategic KPIsReporting and communication activity toward both the upper management, and the end user, and for the development of the project communication plan.
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