Simone Welham
Senior Manager Resl Policy Governance @TD
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WORK HISTORY
Senior Manager Resl Policy Governance @TD
EDUCATION
University of Toronto - Rotman School of Management
Executive Leadership Program (Valedictorian)
Harvard Business School Online
Certificate in Business Strategy
Mona School of Business and Management
Post Graduate Diploma, Business Administration
Bangor University
Master of Business Administration - MBA, Banking and Finance
The University of the West Indies, Mona
Bachelor of Science (BSc), Management Studies
ABOUT SIMONE WELHAM
An award-winning banker, with over 19 years’ experience across product management, project management, sales management, process improvement, people development, strategy, innovation & transformation, I improve effectiveness, end to end customer experience, and find innovative ways to transform product delivery and processes. In my current role, I lead an Agile team focused on turning customer feedback data into effective strategies and bringing those strategies to life to improve the customer and colleague experience. I drive Big \"I\" move the dial innovative experiences, engagement & deliver stakeholder value, demonstrating the art of the possible for customer experience. I am known for being a visionary, strategic leader with a relentless drive to transform, innovate and deliver complex processes along with the ability to impact & influence key stakeholders.In my previous roles, I lead the strategic research, business case development, end to end process design, project management, change management and implementation of strategic & innovative projects with the aim of reducing cost, optimizing efficiencies and transforming product delivery for all mortgage and unsecured lending channels ( Retail, Mobile Sales Force, Broker, and Operations). I also led, coached and mentored a high performing branch team to consistently deliver superior client experience, grow the business, and improve operational effectiveness. Prior to my roles at TD, I held progressive senior roles in Retail Banking such as Regional Manager where I led the planning and implementation of business development strategies for the branch network. I also formulated business strategies to access new markets and monitored branch business development and retention.I am passionate about making a difference, leadership, and personal development. I participate in and lead several community-based initiatives and volunteer organizations
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