Simone Taylor
Customer Account Director @Okappy Ltd
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WORK HISTORY
Customer Account Director @Okappy Ltd
Manchester, GB
Lead and grow a portfolio of strategic SaaS customer accounts with a focus on retention, expansion and lifetime valuePartner with customers to align the Okappy platform with evolving operational, compliance and commercial requirementsDrive account growth through proactive engagement, system adoption and identification of upsell opportunitiesAct as senior escalation point, protecting recurring revenue and strengthening customer trustCollaborate cross-functionally with Product, Support and Implementation to improve customer outcomes and satisfaction
EDUCATION
University of Liverpool
BA Honours, Psychology and Sociology
ABOUT SIMONE TAYLOR
I’m a commercial, people-led Director with 15+ years’ experience driving revenue growth, customer retention and operational excellence across SaaS, IT and enterprise service environments.My career has been built around existing business growth — strengthening client relationships, reducing churn, expanding account value and building high-performing teams that consistently deliver for customers and the business.I’ve led senior, multi-disciplinary teams through periods of scale, transformation and post-acquisition change, holding responsibility for complex enterprise portfolios, P&L ownership and executive-level stakeholder relationships. I’m particularly known for my ability to turn trusted customer partnerships into long-term commercial value, while maintaining a strong focus on culture, engagement and customer experience.I combine strategic thinking with hands-on execution and am at my best in fast-moving environments where clarity, calm leadership and commercial judgement matter.
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