Simone Melda
Service Manager Cloud & Managed Services @Axians ICT Austria GmbH
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WORK HISTORY
Service Manager Cloud & Managed Services @Axians ICT Austria GmbH
Vienna, AT
In my role as a Senior Service Manager - Cloud & Managed Services at AXIANS, I ensure top-tier service delivery for our international customers, focusing on SAP, managed IT services, cloud services, network management, backup/restore and monitoring. I manage the performance and reliability of these services, continuously optimizing processes to meet stringent customer requirements and ensure smooth operations. My work is rooted in ITIL best practices, ensuring our clients receive consistent, high-quality support.
EDUCATION
WIFI Österreich
Professional, Technology for IT & telecommunication
HTL Spengergasse
IT & Organization
Universität für Weiterbildung Krems
Master of Science, MSc. Management & IT
ABOUT SIMONE MELDA
I’m an IT leader with a unique blend of commercial, technical, and entrepreneurial experience, driving transformation across cloud, infrastructure, and global IT services.Currently, as Senior Service Manager at AXIANS, I ensure the delivery of high-impact IT solutions in cloud, virtualization, cybersecurity, and SAP, aligning services to clients’ business goals.Previously, I scaled and led engineering teams at CONVOTIS and GLOBAL BLUE, managing international DevOps and backend operations across Europe and Asia. My focus has always been on building resilient systems, accelerating innovation, and elevating customer experience.My journey began in sales at A1, where I was a top performer, and continued through founding Ruffboards, an award-winning social enterprise with clients such as Red Bull, Coca-Cola, and BMW. This entrepreneurial chapter sharpened my ability to unite people and processes around a vision and deliver measurable impact.With an MSc in Management & IT, I’m passionate about leading diverse teams, navigating change, and driving sustainable growth at the intersection of technology and business.
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