Simone Grimoldi

Fts Engineer @CBRE

Milano, IT

What it means to be part of the Field Technical Support Team in CBRE- Provide technical support to 1500 colleagues all over Italy supporting the main office in Milan as well as satellite offices on customer sites- Keep Track of Requests and Incidents on ServiceNow and their resolution notes, meeting sla\'s and KPI- Answer and fix or route hotline support calls - Managing hardware refresh as per schedule keeping track of the assets- Provide AV Support for daily videocalls and for main corporate events- Opening and closing of new offices on customer sites- Mobile devices management with mdm solutions- Active Directory: activation of new users, applying shared folders permissions as per approvals, password management- Be the first point of contact for Network and Servers issues, providing detailed information and troubleshooting to the Global team- Be part of an international team.