Simone Fasana-Milburn
Hotel Operations Manager @Manor House Country Hotel
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WORK HISTORY
Hotel Operations Manager @Manor House Country Hotel
Northern Ireland, GB
Oversee daily hotel operations to maintain exceptional service quality, reporting directly to owners- Lead and manage departments including Front Office, Housekeeping, F&B, Leisure & Spa, and Guest - Services, ensuring excellent guest satisfaction- Cultivate a culture of continuous improvement, aligning team performance with business objectives- Implement health, safety, and sustainability standards, ensuring compliance with local and international regulations- Manage recruitment, training, and development of operational staff, fostering career growth and a positive work culture- Develop strong relationships with hotel owners, department heads, and suppliers to facilitate smooth operations- Analyze guest feedback and operational performance, driving initiatives for improved service delivery and guest satisfaction.
EDUCATION
University of Pretoria
Bachelor's degree, Hospitality Management
Cruise Ship Diploma
Cruise Ship Diploma
South African Butler Academy
Certified Professional Butler & Household Manager
ABOUT SIMONE FASANA-MILBURN
A natural leader with over 10 years of experience in hospitality management, specializing…
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