Simone Clarke

Front Counter Associate @L\'appetito - Ristorante Italiano

Naples, FL, US

Effectively communicate with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations.Maintained cleanliness within the work environment, creating an inviting first impression for guests.Take reservations and orders over the phone, accurately recording guest information.Handled and accommodate customer requests, inquiries, and concerns promptly and professionally, resolving issues to ensure customer satisfaction.Training four new employees on the restaurant protocol and policies.Collaborated with the serving team to accommodate special requests or dietary restrictions from guestsTrain new team members on restaurant procedures and guest service protocols.Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures.Efficiently handled cash transactions and accurately processed payments.Helps coworkers when necessary.