Simone Ciafardini

Vice President, Global Omnichannel Education - Clinique Laboratories @The Estée Lauder Companies Inc.

New York, NY, US

Evolved global education function to become a forward-thinking, strategic business driver. Anticipate and embrace change in customer needs, leveraging social and data analytics to craft highly-tailored omni-retail experiences that generate industry-leading customer satisfaction. Lead instructional design teams and development professionals in creating revolutionary blended learning curriculum for Clinique Consultants and retail staff. Empower leaders and teams to gain necessary skills to adapt to rapidly-changing prestige beauty industry. Collaborate with Global Communications and regional affiliates to ensure continuity of brand messaging, product information, usage, and services, including travel retail channel. Routinely work with product development to provide feedback and communicate compelling product attributes through unique services and demonstrations.

The George Washington University

Asia studies