Simone Chiostergi
Major Incident Manager @Worldline
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WORK HISTORY
Major Incident Manager @Worldline
Milano, IT
EDUCATION
Istituto Tecnico Commerciale "Oberdan" Treviglio
Economy & Accountancy Diploma
SKILLS
ABOUT SIMONE CHIOSTERGI
Major incident management.Managing IT service operations (Incident, Problem, Change Management) following the ITIL framework.(Itil foundation certified)Coordinating external vendors and technical teams to ensure full compliance with SLAs.Cross-team collaboration skills and a hands-on approach. Outstanding communication and presentation abilities, both with peers and C-level stakeholders.Customer Relationship & Client DeliveryExperience in Issuing & Acquiring Operational Process.Ability to assess clients on risk exposure related to fraud and chargebacks.Creative in finding solutions to mitigate risk related to the fraudulent activities.Technical English skills (B2 level) for international contexts.Experience with ticketing platforms such as ServiceNow or Jira Service Management.
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