Simone A. Lewis

Senior Communications Specialist @Universal Service Administrative Co. (USAC)

Washington, DC, US

Develops and executes strategic communications plans to support organizational change initiatives, USAC-wide projects, and business transformations.Aligns communication goals, efforts, and strategies with program teams and supporting divisions to ensure cohesive messaging, timing, and delivery that fosters alignment during periods of change.Manages and optimizes communication platforms, including Salesforce for email campaigns, WordPress for website updates, SharePoint for internal collaboration, and the USAC Content Guide, ensuring consistency and accessibility.Monitors stakeholder feedback and adapts communications to address concerns, support adoption, and drive engagement during transitions.Continuously evaluates the effectiveness of communication strategies using metrics and data insights, leveraging findings to refine approaches and support organizational objectives.Leads efforts to communicate organizational changes, initiatives, and projects to internal and external audiences, ensuring clarity, understanding, and alignment with business goals.Independently manages change-related projects by identifying needs, developing detailed project plans, coordinating stakeholders, and ensuring timely and effective communication of progress and outcomes.Collaborates across all organizational levels, from executives to non-management employees, to gather insights, synthesize information, and craft compelling narratives that drive understanding and support for change.Prepares and delivers executive messages, internal memos, presentations, and facilitates meetings to share critical updates and foster transparency.Ensures organizational change initiatives are effectively communicated to employees, leadership, and board members to drive engagement, minimize disruption, and achieve desired outcomes.

Savannah State University

Bachelor of Arts (B.A.)

American University

Master of Arts (M.A.)

Cedar Grove High School

High School