Simon Burnett

Director of Operations @Haac Ltd

Cardiff, GB

Insurance sector: our service covers all aspects of the claim procedure to suit the client and policyholders’ requirements.* 24 hour turnaround from receipt of item for us to complete inspection and submit report* we are successfully achieving a repair rate of 95% at a typical repair cost of £150 (subject to product and damage etc.) which allows the insurer to reduce unnecessary and excessive costs for both repairs and replacement supply products* we successfully repudiated 12% of claims received over the past 12 months based on diagnostic tools and software specific to this area in conjunction with the applicable insurer* we offer fixed cost for repairs, e.g. screen typically £100-£150 (excluding inspection and carriage)* our service covers ALL brands and models* we offer a fully interactive website for instant access and updates enabling you to track repair progress on line* we handle ALL the instruction administration from receipt of claim form, saving you time* 24 hour, nationwide collection and delivery service providing full transit liability via Parcelforce and UPS* we have an extensive, worldwide network of suppliers in place ensuring direct fulfilment of all manufacturers’ parts (includes our Sony and Toshiba authorised service partner accreditation) typically within 1-3 days * we also have an extensive, worldwide network of suppliers from whom we can source new products to replace written off items at below retail price* we offer a 12 month guarantee on repair (subject to part fitted)* we are FSA regulated for the resale of insurance policies