Simon Banyard

WORK HISTORY

EDUCATION

SKILLS

ABOUT SIMON BANYARD

I lead Technical Account Management teams that help customers turn complex platforms into practical, reliable outcomes. My work sits between customers, Product, and Engineering, and I focus on creating the conditions where teams can translate technical risk and opportunity into clear plans for adoption, retention, and long-term value.At Mimecast I contributed to shaping TAM delivery across EMEA and APAC, working with colleagues to design engagement models, onboarding approaches, and escalation practices that improved customer confidence and operational consistency. I see my role as enabling others to do their best work—removing obstacles, connecting expertise, and keeping the focus on what matters to customers.I operate as a player-coach, staying close to strategic accounts while supporting teams to think clearly, communicate directly, and act with ownership. As a youth rugby coach I’ve learned that good teams grow through clear roles, honest feedback, and care for the individual alongside high expectations; that belief guides how I work day to day.I enjoy environments where Support, Customer Success, and Product act as one system, and where success is measured by how well customers feel heard, informed, and capable after working with us. I believe in creating value through strong partnerships, cohesive teams, and a balance between the technical and human sides of IT.Let’s connect if you’re interested in cybersecurity, leadership, or scaling technical teams for impact.