Simona Maddaloni

WORK HISTORY

EDUCATION

SKILLS

ABOUT SIMONA MADDALONI

For over 13 years, I’ve been immersed in the world of Customer Success, championing client outcomes, nurturing long-term relationships, and aligning product value with customer goals.What started as a passion for training people evolved into a career centered on customer advocacy, strategic engagement, and transforming insights into action. I strive to bring creativity and fresh thinking into every project. Whether that’s designing a success program, shaping a VoC initiative, or crafting a compelling customer narrative.My superpowers are empathy and intuition. They allow me to build genuine, trust-based relationships where customers feel heard, supported and empowered to grow.I always try to listen deeply, speak honestly and create space for meaningful connection and insight, while looking for innovative ways to deliver value and drive impact.Over the years, I’ve worked independently and cross-functionally to- Drive customer retention and satisfaction through proactive, value-led engagement- Lead onboarding and success programs tailored with both strategy and creativity to diverse customer needs- Design and execute Voice of the Customer initiatives that surface actionable insights and inspire product evolution- Partner with marketing teams to develop authentic case studies, customer stories and advocacy content that highlight measurable impact. I am currently working at Adobe, excited to deepen my impact, continue learning, and contribute to elevating customer experience at scale. If you’re passionate about customer experience, advocacy and bringing bold, creative thinking into the way we support and celebrate customers, I’d love to connect and exchange perspectives.