Simona Zlatkute
Account Management Lead @Treatwell
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WORK HISTORY
Account Management Lead @Treatwell
Berlin, DE
Leading the DACH Account Management team of 11 members, acting as the primary point of contact for inquiries and escalations while ensuring monthly and quarterly goals are consistently met- Conducting regular 1:1 coaching sessions, coordinating onboarding and training, and sharing best practices to drive team development and maintain high service quality- De-escalating challenging partner situations and collaborate on sustainable solutions that strengthen long-term relationships- Analysing KPIs, gathering actionable insights, and implementing process optimisations that improve team performance and operational efficiency- Collaborating closely with cross-functional teams to keep stakeholders aligned and ensure seamless communication across the organisation.
EDUCATION
INSA, Business, Marketing & Communication School
Master's degree, Marketing/Marketing Management, General
Vilniaus universitetas / Vilnius University
Bachelor's degree, Finance, General
ABOUT SIMONA ZLATKUTE
I am passionate about driving customer retention, expanding revenue, and building empowered, high-performing teams. With expertise in optimising customer journeys, fostering cross-functional collaboration, and developing scalable frameworks, I focus on delivering measurable impact and long-term success. My approach blends strategic thinking, operational excellence, and a deep commitment to customer-centric growth. I thrive on creating solutions that not only address immediate challenges but also set organisations up for sustainable success. By aligning teams, processes, and strategies, I help businesses unlock their full potential and deliver exceptional customer experiences.
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