Simona I.
Guestlist Box Office Manager @AEG Presents UK
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WORK HISTORY
Guestlist Box Office Manager @AEG Presents UK
London, GB
Managed end-to-end guest list and access control operations for LIDO, BST Hyde Park and All Points East festivals, ensuring accurate data handling across high-volume, time-critical environments.Coordinated with promoters, ticketing, production, security, and accreditation teams to align guest list workflows and access policies.Oversaw on-site box office teams, providing real-time support, escalation handling, and process guidance during live operations.Maintained data accuracy within ticketing and access systems, resolving discrepancies quickly to minimise entry delays and guest impact.Produced post-event reports and operational summaries to support internal review and process improvements.
EDUCATION
Academia de Studii Economice din București
Bachelor's degree, Economics
King's College London
Diploma, Event Management
SKILLS
ABOUT SIMONA I.
I’m an operations-focused professional with a strong background in client services, account management, and high-volume operational delivery, developed through years of working in fast-paced, systems-driven environments.My experience spans managing complex workflows, supporting multiple stakeholders simultaneously, and ensuring smooth day-to-day operations under tight deadlines. I’m particularly comfortable working with web-based platforms, coordinating across teams, and maintaining clear communication in distributed environments.I’ve led and supported customer-facing teams, managed client accounts, overseen ticketing and access systems, and contributed to process improvements that prioritise efficiency, accuracy, and user experience. I’m highly organised, calm under pressure, and proactive in identifying gaps before they become issues.Having worked across multiple platforms and operational tools, I adapt quickly to new systems and enjoy learning product workflows and internal processes. I’m fully comfortable working remotely, collaborating asynchronously, and taking ownership of my responsibilities without close supervision.I’m currently exploring remote opportunities in operations, project coordination, client services, customer success, and administrative or support roles within SaaS or other tech-enabled industries, where reliability, structure, and clear communication make a real difference.
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