Simon Tunaley

Head of Site Reliability @Ims

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2024 — Present

Head of Site Reliability @Ims

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Manchester, GB

SKILLS

Project Portfolio ManagementBusiness TransformationProgram ManagementGovernanceBusiness Process ImprovementKenticoBusiness ProcessIT StrategySdlcRoot Cause AnalysisChange ManagementRequirements AnalysisPrince2.netAmazon Ec2Project ManagementIT ManagementUbuntuAgile MethodologiesManagementJiraT-SqlWindows AzureService DeliverySql Server Management StudioAgile & Waterfall MethodologiesBusiness AnalysisIncident ManagementProject DeliveryAmazon Web Services (Aws)Financial ServicesItilItil Process ImplementationVendor Relationship ManagementRackspace CloudItil V3 Foundations CertifiedProblem ManagementStakeholder ManagementChrome OsAmazon Rds

ABOUT SIMON TUNALEY

Experienced Technology Manager with a demonstrated history of working in the information technology and services industry. Certified Scrum Master. Skilled in ITIL Service Management, Change management, Problem Management, Software Release Management, Event management (monitoring), Environment management, Major Incident Management, Service Transition and Customer Relationship management. Experience of managing multiple Service desks, 1st Line and 2nd line support teams, infrastructure and devops. Enjoy working with cross-functional teams and managing the software release process from idea to implementation and support. I prefer to fix the clock than repeatedly fix the time, but will happily provide a sundial workaround if it\'s the right thing to do! I like to empower teams to be self-organizing and autonomous.ITIL V3 Foundation, ITIL release control and validation, CSM, PSM1/2 AWS Cloud Practitioner qualified.

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