Simon Threlfall

Technical Support Analyst @Virgin Media O2

Leeds, GB

In my current role I work closely with the operations, service level management, stakeholders and partners. My key responsibilities are:• Help to maintain and optimise the service planning and improvement along with the capacity and availability of systems. • Support the service provision and delivery operations which include incident and problem resolution• Analyse data and report on the performance of the systems• Identify and help implement changes required to maintain performance and service levels. I have established effective partnerships with external suppliers to ensure that o2 receive great service from them. Along with this I have built effective relationships with our stakeholders to make sure that I understand the business needs and am able to provide effective communication across all levels.The technical skills I have acquired are:• Unix language• SQL language• Oracle Web Logic• Microsoft Office suite• ITIL v3 Supplier Management processes• Data analysis, assessment and monitoring• Service reporting• Service improvement delivery• Generic understanding of IT infrastructures• PRINCE 2• Active Directory • HP QC (Quality Control)

Benton Park

IT