Simon Simon

Experience

1. Information Technology Intern

   Solarus Technologies

   Aug 2024 — Present · NY, US

   Actively participated in responding to a ransomware attack, assisting in containment efforts, identifying affected systems, and supporting data recovery processes to minimize downtime and restore business operations-Respond to security incidents via RocketCyber, investigating compromised accounts and implementing rapid remediation steps to secure access- Provide remote and on-site technical support to end users- Travel to client locations to perform hardware and software installations, upgrades, and maintenance- Collaborate with senior IT staff to support the deployment and configuration of new systems and applications-Document and track technical issues and solutions using ConnectWise ticketing systems and knowledge bases- Printer set up and troubleshooting- Remote machine set ups- Worked with third-party vendors to procure IT equipment and resolve hardware or software-related issues- Assisted with the configuration and troubleshooting of mobile devices, including smartphones and tablets, for secure access to company resources- Ensured regular backups of critical systems and executed data recovery operations when required- Utilized Datto Remote Monitoring and Management (RMM) tools to access and troubleshoot end-user machines efficiently, addressing software, hardware, and network issues- Assisted users with resetting passwords for computers, email accounts (Outlook), and other systems, ensuring secure and seamless access- Guided users through the setup, troubleshooting, and maintenance of two step verification and authentication methods, enhancing security and compliance- Conducted system upgrades and migrations- Maintain up-to-date knowledge of emerging technologies and industry trends to offer innovative solutions and improve client services- Delivered exceptional support by actively listening to client concerns, ensuring quick and effective resolution of issues.