Simon Putz

Manager of Customer Success @Hewlett Packard Enterprise

Responsible for worldwide customer success team for Ezmeral products within HPE with a focus on HPE Data Fabric (formerly known as MapR) and HPE Runtime (formerly known as Bluedata) Interact at all stages of the customer lifecycle: Pre-Sales: Discovery Opportunity Qualification Strong collaboration with Sales and SE team for RFI/RFP responses and during high level design stages Onboarding: Ensure customer is aware of all support and license management tools, processes Initial training options Go-Live: Collaborate with professional services/consulting teams in order to achieve optimum customer experience Production: Management of critical support cases and escalations Proactive communication regarding product changes (e.g. product/feature discontinuances, upgrade paths) and criticial advisories (security patches) Roadmap information and prioritization of improvements and feature requests Close feedback loop with product management and engineering License compliance: Assist customers with metrics collection ahead of time in preparation for subscription renewals Renewals: Ensure seamless production operation for customers by providing grace period/temporary keys in case of delayed subscription renewals Support tools/processes: Provide customers with frequent training/refreshes and ensure relevant contacts in their organization have the required access to support systems