Simon Mathai

About Simon Mathai

Professional with 15 years experience in Tourism and Hotel Administration with work…

Experience

1. Front Office Manager

   White Gate Residency - India

   Dec 2009 — Present · Kottayam, IN

   Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.• Responsible for individual travel including knowledge and experience in consortium, business travel, FIT and wholesale markets.• Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.• Develop and maintain relationships with key clients in order to produce group and/ or convention business• Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.• Confirm in writing to the client all requirements via sales contract.• Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.• Assist the Director of Sales with the implementation and achievement of the Sales Marketing plan.• Attend and represent company at trade shows and city-wide conventions.• Respond quickly to guest requests in a friendly manner.• Follows up to ensure guest satisfaction.• Assists the Director of Sales to increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. • The Sales Manager services new and existing accounts to ensure repeat business. This position requires excellent communication skills, both written and verbal.

Education

• Eikon Academy,Chennai

  Master’s Degree

  2005 — 2006

• Pazhassi Raja ,Pulpally ,Kerala

  Bachelor’s Degree

  2002 — 2005

Skills

• • Comprehensive Problem Solving Abilities, Excellent, Verbal and Written Communi
• Food & Beverage
• Time Management
• Hospitality Management
• Professional Conduct
• Customer Service
• Front Office
• Banquets
• Hotels
• Reservations
• Marketing
• Tourism
• Customer Satisfaction
• Microsoft Office
• Sales