Simon Margerison
Director Global Customer Support @Lightcast
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WORK HISTORY
Director Global Customer Support @Lightcast
Cambridge, GB
Leading the global customer support function at Lightcast, an early-stage biotech company commercializing a novel platform for single-cell functional analysis. Responsible for building scalable support infrastructure aligned to commercial growth across EMEA, US, and APAC.Key achievements:Designed and implemented a 5-year global service & support plan.Built and managed a growing team of Field Application Scientists and Service Engineers.Developed scalable service contract model contributing to recurring revenue growth.Led the launch support for early commercial deployments across academic, pharma, and biotech customers.Created metrics-driven support model improving customer satisfaction and insight feedback loop to product teams.
EDUCATION
University of York
Bachelor of Science (B.Sc.), Biochemistry
SKILLS
ABOUT SIMON MARGERISON
I\'m a global customer support leader with over 20 years’ experience scaling…
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