Simon Lobb
Head of Customer Success - Insights @Zellis
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WORK HISTORY
Head of Customer Success - Insights @Zellis
Birmingham, GB
Insights: Uncover and leverage insights at scale about use (and non-use) of Zellis software and services to create opportunities that will deliver value for customers and align with Zellis objectives.Delivery: Collaborate with stakeholders across Zellis to execute actions based on the opportunities identified and report on the outcome of actions taken. Reference & Case Study Management: Manage the processes that match exceptional referenceable customers to customers and prospects and deliver brilliant case study content.Customer Success Manager: Assigned to work typically with large, strategic and complex customers to identify their desired business outcomes and leveraging Zellis software and services to deliver exceptional outcomes.
EDUCATION
University of Auckland
B.Com & Dip.Com, Management Science and Information Systems, Marketing
SKILLS
ABOUT SIMON LOBB
I enjoy the challenge of helping customers to be successful through their use of IT software and services. I believe my key skills are: Leading staff in the delivery of customer successInnovative thinking and implementing change to solve business problems and deliver value to customersBuilding collaborative relationships with colleagues and customers to achieve desired outcomes
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