Simon Lamb
Reservations Manager @Grantley Hall
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WORK HISTORY
Reservations Manager @Grantley Hall
Ripon, GB
EDUCATION
Pennywell School
GcSe
ABOUT SIMON LAMB
Experienced manager with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in delivering exceptional customer service, leading and developing a team, coaching, Food & Beverage, Leisure Travel, Microsoft Word, Complaint Management and sales. I have excellent experience of managing budgets, maximising profitability and in resort income. Very low staff turn over. New skills that have been gained more recently is leading a team of reservations agents in a 5* luxury hotel. Embedding new ways of working within the use of technology and guiding the team to a while maximum results within sales and service. Experience within hotel reservations and reception and trained in Opera, ResDiary and PremSpa systems.
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