Simon Jochum
Product Manager at Rhenus Special Delivery Digital Gmbh & Co Kg @Rhenus Logistics
Signup · Get unlimited contacts
WORK HISTORY
Product Manager at Rhenus Special Delivery Digital Gmbh & Co Kg @Rhenus Logistics
Berlin, DE
As part of a large-scale ERP transformation from a legacy system to a cloud-based, decentralized platform, I am responsible for the Client & Customer Care domain, owning both strategic product direction and delivery execution. My product portfolio includes- An ERP solution covering all operational processes within the Client & Customer Care department, enabling efficient case handling, workflow automation, and data-driven decision making- A web-based self-service portal for end customers, designed to improve customer experience by offering transparency, streamlined communication, and reduced dependency on service agents.In this role, I act as both Product Owner and Product Manager, shaping the vision, defining roadmaps, and ensuring successful delivery in close collaboration with business stakeholders, development teams, and end users.Key Responsibilities- Own the Order Manager ERP system and the Customer Portal, defining product vision, roadmap, and OKRs in alignment with the Head of Client & Customer Care Center and Process Management- Collaborate closely with a cross-functional Scrum team of 5 Developers, UX/UI designers, and data specialists, representing the business perspective and maximizing product value. Ensure that priorities align with overall business goals- Manage and engage stakeholders across the operational service center, sales team, and senior management, translating business needs into actionable product requirements- Maintain and prioritize the Product Backlog, ensuring clarity, feasibility, and alignment with strategic objectives- Oversee product delivery in Azure DevOps, leveraging a modern technology stack (JavaScript, CSS, Strapi, Microsoft Cloud).Ongoing Key Achievements- Increased self-service adoption from 6.5% to 12%, reducing service center workload and costs while empowering customers to resolve requests independently- Enhanced agent satisfaction (CSAT) from 15.79 to 56.67, improving workforce engagement.
EDUCATION
Design Akademie Berlin
Bachelor of Arts (B.A.)
alfatraining Bildungszentrum GmbH
Professional Product Owner
alfatraining Bildungszentrum GmbH
Professional Scrum Master (PSM I)
ABOUT SIMON JOCHUM
Professional Product Manager
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.