Simon Hughes

2nd Line IT Support Engineer @Class Technology Solutions

Ascot, GB

As the internal IT support for a school my tasks and responsibilities include,* Checking the helpdesk ticketing system and working through all tickets. Tickets are also raised via walk-in, emails and phone calls* Building and configuring laptop and PC\'s using a standard windows 11 network build.* Verifying shared classroom hardware is working correctly and replace any damaged equipment.* Log repairs with 3rd party hardware suppliers* Manage AD users accounts, Azure and Microsoft 365 administration* Fault finding PC, laptop, audio visual equipment and network issues* Update asset information