Simon Goddard

Help Desk Officer @Compass Group

London, GB

As the Helpdesk Operator my duties are processing customer contact to determine issue detail, generating computerised work orders and the prioritisation of these orders- Agreeing new priorities or delays with service leads- Maintaining Key Performance Indicators (KPIs)- Liaising with key stakeholders including recruitment partners and allocating resources according to business needs- Problem solving on a daily basis whether it be moving staff to another area to cover sickness, dealing with complaints before they are escalated further

Enfield Grammar School

A-Levels, Business and Information Technology

University of East Anglia

BSC Business Finance and Management