Simon Schneider
Customer Experience Management @Cx-Heroes Customer Experience Campus
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WORK HISTORY
Customer Experience Management @Cx-Heroes Customer Experience Campus
Cologne, DE
Currently enhancing my knowledge of customer experience management as part of a collaboration with the consulting and training company CX-Heroes./ Development of an online hub for CX managers./ Practical application of CX methods: consumer insights, persona creation, CJ mapping, design thinking, service design, experience engineering, CX project management, etc./Theoretical foundation of my CXM knowledge through the Customer Experience Management online course by CX-Heroes.
EDUCATION
Hochschule Macromedia | Macromedia University of Applied Sciences
Veranstaltungskaufmann (IHK), Marketing/Marketing Management, General
Technische Universität Chemnitz
Master of Business Administration (M.B.A.)
Berufskolleg Fachschule für Wirtschaft an der WAK Köln
Staatlich geprüfter Betriebswirt (Marketing-Kommunikation), Marketing/Marketing-Management, allgemein
ABOUT SIMON SCHNEIDER
Marketing professional with extensive work and leadership experience in cross-functional teams. Creating business solutions that enable companies to interact with stakeholders in an experience-oriented way and thus increase their business success within the experience economy. Combining over 15 years in experience marketing with a passion for creative communication and solid management knowledge with a drive for outstanding results. Using customer experience management techniques, service design approaches, design thinking and experience engineering to optimize journeys across all touchpoints, but also to develop business models and transform business processes. My work demonstrates both conceptual and consulting strength as well as goal-oriented implementation expertise. Various international awards prove the quality of my work. After a successful career in event, pr and advertising agencies, as well as helping to build a digital start-up and most recently as a Client Service Director of a leading brand experience agency, I decided to take a career break in 2023. In 2024, I will resume my professional activities and continue to contribute to companies adopting a customer-centric perspective and focusing on customer and brand experiences.
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