Simon Eaton

Senior Manager & Data Scientist Bt Group @BT Group

Perth, GB

Working across all areas of business with a particular focus on customer experience and strategic thinking, my work drives multi-million pound, multi-year initiatives across BT.• End to end service analysis covering the full customer lifecycle (including customer journey analytics).• Introduced transformational (CEO quote) methods for analysing the complex process interactions between different areas of the business to derive insight into areas of pain for customers within existing process.• Developed KPI\'s adopted into CEO scorecard and communicated externally.• Produced evidence that led to closure of 20C network resulting in improved customers broadband experience.• Responsible for completing analytical review for submission to regulatory body.• Delivered capability to analyse impact from multiple projects across the business, identifying overlap and additional opportunity.• Subject Matter Expert in BT for complex analytics, procersses, data, SQL, Excel and Tableau.• Building on my previous experience at TalkTalk, I have delivered business-wide insight and analysis to drive improvements in customer experience and business knowledge.Specialising in the following areas:Complex analysis problem solvingStrategy informing insightCustomer experienceService improvementAdvanced SQL (Data mining, dashboards)Advanced Excel (Dashboards, analysis)Python, R, VBA (Dashboards, analysis, data mining, automation)Tableau, Qlik (Dashboards, analysis)Big data

Clitheroe Royal Grammar School

Physics, Computing, Business Studies