Simon Dodd

IT Support Technician @Unimetals Group

Long Marston, GB

To provide front line support on software and hardware queries • Develop and implement helpdesk procedures • Assist in dealing with helpdesk queries • Provide regular analyses to prevent re-occurrence • Carry out daily backup duties • Ensure that daily backups are successfully achieved • Deploy hardware for new users and/or replace older, failing hardware for existing users • Repair failed hardware wherever possible to redeploy on the business • Setup new accounts, ensuring compliance to externally and internally audited SOX requirements • Grant access to ERP systems, ensuring compliance to externally and internally audited SOX requirements • Ensure that when people have left the business their access is removed and hardware recovered • Complete monthly checks on starters and leavers in compliance with existing IT SOX requirements • Support mobiles through troubleshooting, procurement, upgrading and refurbishment • Assist the ICT department in the procurement of ICT equipment, software and consumables • Assist with the installation and administration of facilities when required • Assist with maintenance of internal phone systems • Demonstrate personal responsibility for all Safety, Health, Environment, Community, and Sustainability (SHECS) policies, procedures, and initiatives • Support diversity and inclusion, positive employee relations, and teamwork • Support measures designed to effectively manage costs and adherence to budgetary requirements • Support continuous improvement initiatives and quality requirements • Comply with all Company policies, procedures, and initiatives relevant to job

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