Simon Bowery

Customer Care Manager @Barbour Ehs

Gateshead, GB

As an Account Manager at Barbour-EHS, I oversee a portfolio of customers, handle onboarding sessions for new clients, conduct training for both new and existing users, perform system health checks, manage renewals, and host weekly webinars to provide platform overviews. Serve as the primary point of contact for assigned clients to build and maintain strong, long-lasting client relationshipsI would also support clients in building legal registers for Health & Safety or Environment for when they were due for audits. Provide regular reports to clients on their account status, including performance metrics, service utilization, and areas for improvementCollaborating with the sales team to ensure a smooth transition from sales to customer success for onboarding and ongoing support. Identify opportunities to grow accounts by offering additional services or products

Joseph Swan (Grace College)

Bachelor's degree