Simone Baker

About Simone Baker

As a Regional Workers’ Compensation Claims Manager, I bring extensive experience in the insurance industry with a strong focus on operational excellence, customer retention, and team development. I currently oversee multiple offices and specialized units, ensuring consistent claim handling practices while maintaining a high standard of service delivery.My expertise includes professional liability, complex claim analysis, risk mitigation strategies, and process improvement. I am passionate about building strong client partnerships and fostering collaborative relationships that drive long-term success. By leveraging data-driven insights and analytical problem-solving, I work to balance regulatory compliance, financial stewardship, and positive claimant outcomes.Leadership, to me, is about accessibility, accountability, and empowerment. I am committed to developing high-performing teams, mentoring emerging leaders, and creating an environment where individuals feel supported and equipped to succeed. In a fast-paced and ever-evolving industry, I thrive on navigating challenges with integrity, adaptability, and a solutions-oriented mindset.

Experience

1. Regional Claims Manager

   MSIG USA

   Oct 2025 — Present · Cincinnati, OH, US

Education

• Brigham Young University - Idaho

  Health/Health Care Administration/Management

Skills

• Claims Management
• Subrogation
• Microsoft Office
• Customer Service
• Liability Analysis
• Disability Insurance
• Commercial Insurance
• Microsoft Excel
• Claim
• Risk Management
• General Insurance
• Insurance
• Liability
• Underwriting
• Analysis
• Claim Investigation
• Professional Liability
• Workers Compensation