Simmi Gandhi
Global IT & Technical Analysis Senior Manager @Boston Consulting Group (BCG)
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WORK HISTORY
Global IT & Technical Analysis Senior Manager @Boston Consulting Group (BCG)
IN
Own and manage 20+ HR systems applications across HR, Staffing, Compensation, Learning, and Workforce domains.Lead vendor governance, quarterly business reviews (QBRs), and SLA performance management.Oversee ticket management strategy, escalation governance, and service optimization.AI Guild member driving AI adoption across HR operationsEvaluating AI tools and defining business use cases for workflow optimizationRemoving non-value-added (NVA) activities through automation initiativesConduct quarterly/half-yearly trend analysis on ticket volumes, SLA, knowledge gapsIdentify improvement areas and lead process optimization initiativesImproved request forms resulting in 25% time efficiencyDrive continuous improvement workshops and retrospectivesLead end-to-end project delivery (requirements → design → implementation → rollout)
EDUCATION
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
Wellingkar school of Open Learning, Mumbai
Executive MBA, Information Technology
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT SIMMI GANDHI
I am a PMP® certified HR Systems & Operations leader with 15+ years of techno-functional experience driving transformation across HR - IT ecosystems. I currently oversee a portfolio of 20+ HR applications, ensuring operational stability, vendor governance, SLA performance, and continuous improvement across global stakeholders. My work sits at the intersection of people, process, and technology—aligning HR operations with business strategy through structured governance and intelligent automation. With certifications in Agile (ACSM, CSPO, CSM) and ITIL, I combine delivery discipline with adaptive execution. I actively lead AI and automation initiatives leveraging ServiceNow, Power Platform, and generative AI tools to streamline workflows, reduce non-value-added activities, and enhance service experience. Key focus areas: • HR Systems Portfolio • Vendor & Stakeholder Management • SLA & Ticket Optimization • AI-Driven Automation & Digital Enablement • Change Management & Agile Delivery • Operational Excellence & Process Re-engineering I am passionate about building high-performing teams, enabling data-driven decisions, and designing scalable operating models that support growth and resilience.
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