Simmi Nagpal
Senior Operations Manager | Trust & Safety(AVP) | operations delivery | Product Management | Client Experience | Ex- Cognizant | Ex-Genpact
- Role
- Senior Manager at 埃森哲
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Simmi Nagpal
10+ years of functional experience in the service industry (contact center). Excellent…
Experience
Senior Manager
Dec 2023 — Present · IN
Education
Symbiosis institute of Management Studies
PGDHRM
2008 — 2010
Udacity
Nano Degree Program
2020 — 2021
Osmania University
Bachelor of Science (BSc)
2001 — 2004
Skills
- Customer Service
- Training
- Teamwork
- Team Management
- Quality Auditing
- Powerpoint
- Change Management
- Call Centers
- Team Leadership
- Communication
- 360 Feedback
- Process Improvement
- Transition Management
- Outsourcing
- Management
- Team Building
- Business Process Improvement
- Customer Management
- Operations Management
- Certified Lean
- People Management
- Training & Development
- Bpo
- Google Adwords
- Crm
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