Simmi Nagpal

Senior Operations Manager | Trust & Safety(AVP) | operations delivery | Product Management | Client Experience | Ex- Cognizant | Ex-Genpact

Role
Senior Manager at 埃森哲
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Simmi Nagpal

10+ years of functional experience in the service industry (contact center). Excellent…

Experience

  1. Senior Manager

    埃森哲

    Dec 2023 — Present · IN

Education

  • Symbiosis institute of Management Studies

    PGDHRM

    2008 — 2010

  • Udacity

    Nano Degree Program

    2020 — 2021

  • Osmania University

    Bachelor of Science (BSc)

    2001 — 2004

Skills

  • Customer Service
  • Training
  • Teamwork
  • Team Management
  • Quality Auditing
  • Powerpoint
  • Change Management
  • Call Centers
  • Team Leadership
  • Communication
  • 360 Feedback
  • Process Improvement
  • Transition Management
  • Outsourcing
  • Management
  • Team Building
  • Business Process Improvement
  • Customer Management
  • Operations Management
  • Certified Lean
  • People Management
  • Training & Development
  • Bpo
  • Google Adwords
  • Crm

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Simmi Nagpal — Senior Manager at 埃森哲 in Hyderabad, TG, IN | Unifers