Simmelle Zane
Transforming CX Through AI-Human Collaboration | Founder, ParkWest AI
- Role
- Franchise Owner & Strategic Partner at Schooley Mitchell
- Location
- Park City, UT, US
- LinkedIn followers
- 500 followers
About Simmelle Zane
Most organizations do not have an AI problem. They have workflow…
Experience
Franchise Owner & Strategic Partner
Mar 2020 — Present · Salt Lake City, UT, US
Successfully owning and operating a Schooley Mitchell franchise, delivering an average of 28% cost savings across telecom, merchant services, shipping, waste, and other operational expenses-Actively developing and implementing tailored cost-saving strategies by analyzing service expenses, identifying inefficiencies, and negotiating more favorable contracts to improve client profitability-Providing strategic consulting beyond cost reduction, guiding clients in enhancing customer experience, optimizing business processes, and integrating AI-driven automation to improve efficiency and scalability-Driving measurable business growth for clients by strengthening long-term relationships and expanding service offerings to align with evolving business needs-Positioning clients for future success by helping them become AI-ready, increasing operational efficiency, and uncovering new revenue opportunities through smarter data utilization and automated solutions.
Skills
- Salesforce.com
- Enterprise Software
- Outsourcing
- Customer Service
- Management
- Call Centers
- Bpo
- Customer Satisfaction
- Call Center
- Cross-Functional Team Leadership
- Sales
- Crm
- Account Management
- Team Management
- Product Management
- Professional Services
- Business Strategy
- Analytics
- Saas
- Contact Centers
- Customer Experience
- Vendor Management
- Business Development
- Strategy
- Service Delivery
- Cloud Computing
- Customer Retention
- New Business Development
- Solution Selling
- Strategic Partnerships
- Start-Ups
- Workforce Management
- Operations Management
- Sales Management
- Go-to-Market Strategy
- Pre-Sales
- Lead Generation
- E-Commerce
- Telecommunications
- Channel Partners
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