Simeon Yunakov
Collections Specialist @Multitude
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WORK HISTORY
Collections Specialist @Multitude
Berlin, DE
Participated in the hiring process, including screening 30+ CVs and conducting second-round behavioral interviews, contributing to the successful onboarding of few team members. Trained and supported onboarding, providing guidance that reduced their ramp-up time. Managed comprehensive documentation processes, preparing and coordinating official letters with partners and suppliers, conducting policy compliance checks, and investigating suspicious cases for management review. Assisted in customer engagement initiatives and managing email campaigns Collaborated cross-functionally with multiple teams including back office, IT management, and customer service to resolve payment allocation issues and coordinate SMS campaigns. Consistently exceeded KPIs, handling 120+ calls daily and being recognized as Employee of the Month after 6 months for outstanding performance and adaptability. Developed advanced negotiation and interpersonal skills, successfully arranging payment solutions and resolving complex customer issues.
EDUCATION
Anglia Ruskin University
Bachelor of Science Honours - BSc (Hons)
University of Wales Trinity Saint David
Level 4
ABOUT SIMEON YUNAKOV
I’m an HRM graduate with a strong foundation in human resources and over five years of experience in sales and customer-facing roles.My passion is spreading positivity and creating meaningful human connections.In my work, I focus on building genuine relationships, understanding both candidate and business needs, and delivering solutions that provide long-term value. From screening and interviewing candidates to onboarding and employee engagement, I bring a people-first approach to everything I do.My journey from sales to HR has equipped me with the interpersonal, organizational, and problem-solving skills necessary to thrive in People Operations.Let’s connect.
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