Simeon Griffin
Team Lead, Customer Success @Global Payments Inc.
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WORK HISTORY
Team Lead, Customer Success @Global Payments Inc.
Leverage client data insights to identify enhancement opportunities that solve real customer needs and drivedeeper engagement with the POS and payments product portfolios.• Partner with support, product, and engineering team to resolve complex issues and deliver integratedsolutions, while driving continual client feedback to inform enhancements, optimize workflows, and prioritizetailored solutions across the merchant lifecycle.• Lead client success initiatives across POS and payments by translating customer needs into actionable insights,collaborating cross-functionally to resolve complex issues and deliver tailored solutions.• Manage and mentor a team of client managers, fostering growth and ensuring consistent delivery of high-quality engagement and retention strategies.• Act as strategic liaison for diverse client portfolios, identifying pain points and aligning product capabilities todeliver measurable business value.• Develop solution-oriented strategies that reduce churn, improve efficiency, and drive account growth; currentlyleading cost savings initiatives and >$3M in quarterly ARR retention.
EDUCATION
University of Central Oklahoma
Bachelor of Arts - BA, English
ABOUT SIMEON GRIFFIN
Product-focused leader with 10 years of experience driving customer success, systems optimization, and cross-functionalcollaboration. Skilled in translating customer needs into actionable insights and improving workflows. Experienced inbuilding and leading high performing teams to ensure consistent delivery of high-quality client support, strategicaccount growth, and increased retention.
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