Simardeep Singh
- Role
- Senior Onsite Solutions Consultant at Cvent
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Simardeep Singh
I’m working as a Customer Success Outreach at Cvent with 4+ Years of experience in…
Experience
Senior Onsite Solutions Consultant
Feb 2023 — Present
Responsible for providing expert guidance and support to clients on the company\'s products and services. This includes conducting product demonstrations, delivering product training, analyzing customer needs, and ensuring customer satisfaction.\\\\n\\\\n• Root cause analysis of issues to enable ongoing process improvement with an emphasis on customer success. Handling queries and providing technical help for business and high-touch clients.\\\\n\\\\n• Followed through on all critical inter-departmental escalations to increase customer retention rates.\\\\n\\\\n• Mentoring and coaching the new joiners to sign them off for the queue/production.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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