Simar Pal
Wsd Wsg Support Engineer @Genpact
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WORK HISTORY
Wsd Wsg Support Engineer @Genpact
Montreal, QC, CA
Credit Agricole Corporate and Investment Bank) • Providing window Desktop support globally to CACIB bank users (Microsoft solution, Citrix Support, Window Support, Office 365 Support, Window Server, SCCM, INTUNE, Altiris, SEP End Point protection.)• SCCM Support, Package creation, Deployment of Package, Patches updating, Application/Software deployment, Etc.• Microsoft Intune Support to user, Package creation, Deployment of Application/Software, Centralized control, Policies creation (Compliance, Configuration) for Window, IOS, Android, Linux. • Symantec Endpoint protection support, Task Monitoring, Deployment & Control of application, Virus protection, Firewall protection, Etc,• Altiris Support for the central access of control & deployment of Application/Software, Package deployment, Monitoring, Filtering, Log, Etc.• VMware/VSphere support for creation of VDI machines, Assigning to Citrix Users (VDI & Applications). Network Drive mapping, Network Card, Volume allotment, ISO image deployment. • Citrix Support, VDI machine access, Machine catalog, Delivery Agent, Citrix Studio, Etc.• Service Now, Regular practice with daily tickets, Reports, Assign to designated groups, Change task creation, Documentation. • Remote tools regular practice & experience, BOMGAR, DATTO Agent, Barracuda, WebEx, Etc.• Desktop deployment, Software installation, Management, License Activation, SCCM, Altirs, MS 365, INTNE, All Application.• Managing IT assets up to date with recommended patches and firmware and track in a central system. IT inventory, CMDB, Asset Management, Service Now Administration Operational Service. • Working Experience with Jira tickets and strive to prioritize and resolve in order of priority for the change control, Down time schedule as per task and project management requirement.• SEP (Symantec Endpoint Manager) Internet Security & Protection, Access control, • Working experience with Reporting system, Change Control, Grants, Approval, Etc.
EDUCATION
Six Sigma Yellow Belt Course
Six Sigma Yellow Belt Course
Fortinet NSE Certification Program
NSE 1 Network Security Associate
Fortinet Training Institute
Fortinet Certified Fundamentals in Cybersecurity
Punjab Technical Industrial Training & Institute Chandigarh
Bachelor’s Degree
Fortinet NSE certification Program
NSE 3 Network Security Association
PeopleCert
ITIL® Foundation Certificate in IT Service Management
Fortinet NSE Certification Program
NSE 2 Network Security Associate
ABOUT SIMAR PAL
With a focus on delivering premium IT support at Genpact, my expertise in Microsoft Intune and SCCM has been pivotal in providing robust solutions for Credit Agricole Corporate and Investment Bank. My role encompasses global Windows Desktop support, policy creation, and endpoint protection, ensuring seamless operations and security. Previously at Nanz Pharma, I honed skills in GMP practices and regulatory compliance, such as CFR11, while managing Microsoft Intune profiles and Windows Server configurations. This diverse experience in both the financial and pharmaceutical sectors underlines a steadfast commitment to IT excellence and innovation.
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