Sima Panasky
Customer Onboarding Team Leader @Convergence Networks
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WORK HISTORY
Customer Onboarding Team Leader @Convergence Networks
Ottawa, ON, CA
EDUCATION
Tehran University of Medical Sciences
Bachelor's degree, Health/Health Care Administration/Management
Universiti Putra Malaysia
Master's Degree, Master of Business Administration (MBA)- Marketing
ABOUT SIMA PANASKY
More than 13 years of experience in client-facing roles, I am a passionate and proactive Senior Client Success Manager at Convergence Networks, a leading provider of IT solutions and services. My mission is to develop resilient and trusted partnerships with clients, and to deliver exceptional and timely solutions that meet their needs and objectives. As a CSM expert and a strong relationship builder, I work with virtual CIOs and CSTs to onboard and integrate new clients, and to identify and support growth opportunities in different customer segments. I also act as the voice of the customer internally, and contribute to the product management team with valuable feedback and suggestions. I am proud to have increased the NPS scores for PRO cluster clients by 43 points in my previous role at i-Sight Software, and to have educated and evangelized customers on the value and benefits of the software. I am always eager to learn new skills and technologies, and to celebrate achievements with my team and clients.
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