Simanto Bagchi
Senior Support Quality Specialist, ServiceNow | Lean Six Sigma Green Belt | Google Project Management Professional
- Role
- Senior Support Quality Specialist at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Simanto Bagchi
Certified Lean Six Sigma Black Belt and Google Project Management Professional with 10+…
Experience
Senior Support Quality Specialist
May 2025 — Present · Hyderabad, IN
Execute quality assurance strategies and conduct case audits to ensure compliance with standards and customer experience goals. Spearhead AI-driven Quality Assurance transformation at ServiceNow by leading the AI Use Case Monitoring program, integrating insights from AI based tools to strengthen quality governance.3. Enable data-backed decision-making through UATs and pilots, resulting in improved accuracy, reduced DSAT drivers, and enhanced customer experience outcomes.4. Identify process gaps, provide actionable insights, and recommend improvements to drive efficiency and effectiveness. Prepare and present audit reports with findings, trends, and recommendations to stakeholders and leadership. Support internal/external audits by supplying data, insights, and corrective action plans. Collaborate with cross-functional teams to enhance quality frameworks, scorecards, and process improvement initiatives. Facilitate coaching, feedback, calibration, and business reviews (WBR/QBR) to align stakeholders and drive continuous improvement.
Education
Jawaharlal Nehru Technological University
Bachelor of Technology (BTech)
2012 — 2016
Sunbeam English School,Bhagwanpur,Varanasi
Senior Secondary
2010 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.