Simanchala Panigrahy
Sr General Manager and National Head After Sales, Tata Motors
- Role
- Consultant at Tata Motors
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Simanchala Panigrahy
Visionary in Creating, Developing & Leading professional teams which deliver the best for the Organisation.A result oriented engineering professional with rich experience in automobile industry in diverse fields from Manufacturing to After Sales,Start-ups,Strategy planning,Service & Spare Parts business,workshop profitability,Technical support, New product launch, training,team management & Channel network development.Started off as a Graduate Engineer Trainee from Company’s Shop floor & with adequate hands on experience in Manufacturing,moved to After Sales.Headed Two Regions as Regional Manager-Service/Parts for North & East,worked as Head of Lines of Business verticals in Service for Bus & LCV at national level before taking over as All India Head for Field Service for all business verticals:SCV/LCV/M & HCV (Passenger,Goods,Mining) in the Domestic market for all Customer Segments. Led several strategic customer support initiatives in order to meet ever changing customer needs & expectations which resulted into a very high level of Customer Satisfaction, Business growth, & increased market share.Proven abilities in leading a team towards achievement of organizational goals and adherence to industry best practices in multi-cultural and global environments.Significant experience of developing and working with highly process oriented systems geared towards optimizing Customer Service Operations and Service deliveries.Demonstrated competencies in managing back-end and front-end operations with focus on timely rendering of quality services to enhance customer satisfaction levels and increase client retention.Augmented Channel workshop Service business through Service marketing,Spare parts,AMC,Recon aggregates.As Head-FMQ (Forward Module Quality) & Customer quality, involved in the company\'s new development program and was accountable for overall Product performance and customer acceptance of the products in the market place.
Experience
Consultant
Mar 2017 — Present · Pune, IN
A part of New Product Development Program
Education
Madras Institute of Technology, Anna University
Bachelor of Technology (BTech), Automobile Engineering
1977 — 1980
Berhampur University
Bachelor of Science (B.Sc-Honours), Physics, Chemistry and Mathematics
1973 — 1977
Skills
- Dealer Management
- Sales
- New Product Development
- Power Train
- Product Development
- Service Strategy Planning
- Vehicles
- Service Process Management
- Automotive Aftermarket
- Training
- Customer Satisfaction
- Management
- Workshop Profitability
- Product Management
- Parts
- Customer Relationship Management (Crm)
- Automobile
- Project Planning
- Engineering
- Automotive Emission Technology
- Cross-Functional Team Leadership
- Operational Risk Management
- Business Development
- Marketing Strategy
- Product Performance Benchmarking
- Leadership
- Team Management
- Cng Technology
- Fleet Management
- Service Network Develpment
- Cng Hybrid
- Warranty
- Spare Parts
- Cng as an Alternate Fuel
- Powertrain
- Crm
- Ethanol as an Alternate Fuel
- Manufacturing
- Start-Ups
- Strategy
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