Silviya Grancharova
Customer Service Advisor @Kaplan Living
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WORK HISTORY
Customer Service Advisor @Kaplan Living
Glasgow, GB
Providing high level customer service for our students with a main focus on wellbeing and safety -Supporting students through regular mental health awareness workshops and monthly LGBTQ+ support groups -Supporting staff with mental health initiatives -Making sure that all students are adapting well to the new environment, observing for any safeguarding concerns. Offering support and checking in with any students that might be struggling -Mentoring the new staff members joining the wellbeing coordinators\' team. Helping with the training and supporting the staff throughout the year. I have produced a handover manual for future staff -Working well with the other teams and helping with cover when needed -Helping out the Assistant Manager with Health and Safety tasks in both residence buildings-Monitoring the social programme budget - track on spending for events and working closely with the wellbeing coordinators on planning the monthly activities -Leading the monthly training for all staff members - this also involves going through key policies with them and making sure they understand them
EDUCATION
American University in Bulgaria
Bachelor's degree, Political Science and International Relations
American University in Bulgaria
Bachelor's degree, Business Administration, Management and Operations
University of Glasgow
Master of Science - MS, Psychology, 2:1 with Merit
ABOUT SILVIYA GRANCHAROVA
Highly ambitious and conscientious, effective in cross-cultural communication and experienced in customer relationship management. I am goal orientated, holding strong analytical and interpersonal skills.
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