Silviya Gnanasekaran Chellappa

Account Manager @Red Wireless

Saskatoon, SK, CA

Act as the primary point of contact for assigned accounts, building trust and ensuring ongoing satisfaction.Develop new business opportunities by engaging prospective customers through phone, email, and in-person meetings.Conduct account reviews to identify upselling and cross-selling opportunities.Provide timely resolutions to customer inquiries, concerns, and escalations while ensuring a positive customer experience.Maintain a deep knowledge of Rogers products, services, promotions, and industry trends to provide expert recommendations.Prepare and present customized proposals and solutions to clients.Utilize CRM systems (e.g. Pipedrive, Google Chat, Aircall ) to manage accounts, track interactions, and ensure follow-ups.Activate and validate customer’s orders according to set standards and procedures.Ensure that activation processes are carried out accurately and efficiently, including setting up accounts, activating SIM cards, configuring devices, and completing all necessary documentation verification and validationEnsure that all activation-related documentation and records are accurately maintained in accordance with regulatory requirements and company policiesRepresent Red Wireless professionally as a Rogers Ambassador, adhering to company values and service standards.