Silvio Bellissimo
Customer Service Manager @Ntc Pharma
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WORK HISTORY
Customer Service Manager @Ntc Pharma
Milano, IT
Customer Service team transformation from underperforming unit to high-performing team with improved customer satisfaction surveys and enhanced internal commercial support• Customer Service team management and coordination, with creation of a motivating work environment to drive engagement, productivity, and operational excellence• Customer needs and market demand analysis to identify efficient, fast, and high-quality solutions across multiple channels (phone, email, chat, and mobile)• Market demand peaks normalization and management to reduce stock-outs and improve product availability and distribution coverage• Procurement and supplier relationship management, including quality, timeliness, compliance, and cost-effectiveness monitoring to maximize operational efficiency and supply chain reliability• Accounting and administrative processes management for ongoing commercial relationships, ensuring accuracy, compliance, and timely reporting• Operational process coordination across Customer Service, Supply Chain, Demand Planning, and Commercial teams to optimize efficiency and achieve business objectives• Compliance monitoring and audit supervision to guarantee adherence to company protocols and regulations• Team training, mentoring, and performance evaluation to develop skills, professional know-how, and align individual performance with operational and commercial targets
EDUCATION
24ORE Business School
Master’s Degree , Customer Operation & Supply Chain Management
UniversitĂ di Trento
Master’s Degree , Management & Business Consulting: Logistics & Production
UniversitĂ degli Studi di Messina
BA , Business Economics and Administration
ABOUT SILVIO BELLISSIMO
Dynamic and results-driven professional with extensive experience in Customer Service, Operations, and Supply Chain Management within the pharmaceutical sector. Proven ability to transform teams into high-performing units while optimizing operational processes across Customer Service, Supply Chain, Demand Planning and Commercial functions. Skilled in inventory management, procurement supervision, sales order processing, compliance monitoring and multi-channel customer support, with strong expertise in SAP systems. Excellent communication skills; forges and maintains relationships with diverse groups of colleagues, clients and key stakeholders. Multilingual. Earned Master’s Degree (Management & Business Consulting: Logistics & Production) and BA (Business Economics and Administration) from esteemed programs. A self-starter who thrives in fast-paced, collaborative team environments. Committed to continued professional development. Recognized for sound judgment, key decision-making, analytical skills, and strong business/financial acumen. Proactive, resourceful, positive and professional in the workspace.
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