Silvio Ghigo
Hotel Manager @Hilton
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WORK HISTORY
Hotel Manager @Hilton
EDUCATION
Florida International University
Hospitality and Tourism Management
AHLEI - American Hotel & Lodging Educational Institute
Certified Food & Beverage Executive
Istituto Alberghiero G.Giolitti, Mondovi - CN, Italy
Bachelor's degree
EAE Business School
Master of Business Administration - MBA
SKILLS
ABOUT SILVIO GHIGO
I have an extensive international Hotel Management experience established in defining and implementing innovative strategies that understands and exceeds the expectation of all stakeholders. I hold a strong record of achievements in providing quality, revenue and profitability, while focusing on customer satisfaction and employee engagement. With a truly global perspective and polished communication skills I have influenced delivery of highest level of luxury standards to customers across the world. Italian nationality I am well versed in English, French, and Spanish languages. Specialties- Operation management. Front desk, Food & Beverage, Housekeeping, Maintenance, Security- Set and implement strategic objectives- Develop innovative concepts and product offerings designed to exceed expectations- Budget management, oversee efficiency by driving cost reductions within annual expense budget- Leadership & training. Motivate, inspire and grow talent from within through coaching, mentoring and feedback- Sales & Marketing contracting and negotiation- Social Media content management. Handle hotel image and engage with customers on social networks - Change management. Manage transitions within operations with minimal disruption- Crisis management. Provide analytical and structured solutions to improve crisis management.
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