Silvina Arguello
Sr Customer Success manager || Account management || Vendor management
- Role
- Sr Customer Success Manager Key Accounts at Lvk Logistics
- Location
- Waynesboro, PA, US
- LinkedIn followers
- 500 followers
Experience
Sr Customer Success Manager Key Accounts
Aug 2022 — Present · US
Acted as a trusted fulfillment expert, advising clients on best practices, supply chain optimization, and tailored solutions to meet evolving business needs.Lead strategic fulfillment initiatives, elevate client experience, and drive operational performance across complex logistics ecosystems.Served as a senior client advocate, managing top-tier accounts with high-volume fulfillment needs and complex operational requirements.Led cross-functional collaboration between sales, operations, warehouse, and support teams to ensure seamless execution and client satisfaction.Analyzed performance metrics, fulfillment data, and customer feedback to identify trends and drive strategic improvements.Mentored and supported junior CSMs, promoting best practices and knowledge-sharing across the customer success team.Created and delivered QBR (Quarterly Business Review) presentations, using data-driven insights to highlight performance, identify growth opportunities, and align on strategic goals.
Education
Universidad Nacional de Córdoba
Licenciatura, Comunicación Social
2019
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