Silvia Oliveira
Business Manager @Jones Road Beauty
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WORK HISTORY
Business Manager @Jones Road Beauty
London, GB
As Business Manager for the flagship Jones Road Beauty counter at Liberty London, I lead daily retail operations, team development, and exceptional client experience for one of the most exciting modern beauty brands in the industry. I’m responsible for driving commercial performance, building customer loyalty, and ensuring our team delivers expert, inclusive, and personalised beauty guidance aligned with the Jones Road ethos.I collaborate closely with Liberty London leadership and brand partners to optimise sales, events, and visual presentation while maintaining an inspiring and welcoming atmosphere for customers. Passionate about people, performance, and premium retail, I take pride in motivating my team to achieve results while championing authenticity, creativity, and service excellence.
EDUCATION
Arts and Communication- Artistic College
arts( drawing, painting, history of art...) photography/ media/ communication/ video, Oporto/Portugal
Makeup 4 Ever - Professional Makeup School
Professional Makeup artist, Oporto/Portugal
Beam Academy
Certification, Yoga Teacher Training/Yoga Therapy
SKILLS
ABOUT SILVIA OLIVEIRA
I am a motivated and results-driven professional with over 18 years of experience in leadership, operations, and commercial performance. I am highly hands-on in my approach and lead by example, inspiring my teams to excel and succeed together.My strong operational focus, organisational capability, and commercial insight have enabled me to drive business growth and deliver exceptional results. I was proud to be awarded UK Business Manager of the Year 2019 while leading the highest-turnover Armani counter in the UK.Over the years, I have built lasting customer relationships, strengthened brand loyalty, and consistently delivered outstanding service standards. My experience has given me a strong eye for detail, allowing me to identify challenges early and implement effective strategies and solutions to support continuous improvement and business growth.I am passionate about developing people, elevating customer experience, and achieving excellence in every aspect of my work.
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