Silvia Menon
Lead Customer Success Manager - Strategic Accounts @HubSpot
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WORK HISTORY
Lead Customer Success Manager - Strategic Accounts @HubSpot
Reading, GB
EDUCATION
The Open University Business School
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT SILVIA MENON
Customer Success professional with over a decade of experience in driving adoption, retention, and growth in SaaS environments.Recently joined HubSpot as Lead Customer Success Manager – Strategic Accounts (DACH), working with strategic customers across the region and partnering with executive stakeholders to support long-term value from the HubSpot platform.Background includes building and leading Customer Success and Support teams, as well as hands-on work with complex customer organisations across multiple regions. Known for a commercial, customer-centric mindset and a collaborative approach to building trusted relationships. Ongoing professional development includes a keen interest in coaching and neuroscience and how learnings from these disciplines can be applied to customer success and implementation of organisational change.
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